Support Tickets
Submit and track support requests inside Exportlab.
Overview
The support system lets you submit requests directly from your account, keeping the full thread in one place.
Create a ticket
1
Start a new ticket
Go to Support and click New Ticket.
2
Fill in details
Choose category, priority, subject, message, and optional attachments.
3
Submit
The ticket is created and sent to Exportlab support.
Follow up
- Reply inside the ticket thread.
- Mark the ticket as solved when resolved.
- Track status: Open, In Progress, Closed.
Support PIN
Your Support PIN is shown in the ticket list. Include it if support asks for verification.
Common issues
- Attachments must be under 10 MB and use supported formats.
- Response times depend on priority; check the ticket status.